Online Payment Terms and Conditions

Acceptance of Terms

By using SmartHub, you agree to these Terms and Conditions, which together with our privacy policy represents Douglas Electric Cooperative’s (DEC) agreement with you in relation to this website. If you do not accept these Terms and Conditions, DEC is unable to provide SmartHub to you. Your continued use of this service thereafter represents an ongoing acceptance of the agreement. You may discontinue the SmartHub Service at any time by unsubscribing on your SmartHub Profile page.

Service Limitations

Our goal is to ensure SmartHub availability 24 hours a day, seven days a week. However, we cannot always anticipate network or other technical problems. For this reason, you agree the SmartHub Service is provided “AS IS”, without warranties. We do not assume responsibility for timeliness, deletion, missed delivery, or failure to store user data, communications, or personalized settings.

DEC reserves the right to change or discontinue, temporarily or permanently, SmartHub at any time without notice. You agree that DEC will not be liable to you or any third party for any revision or discontinuation of SmartHub.

Conditions for Use

For the security of our SmartHub system, please adhere to the following guidelines. Violation of these usage conditions may terminate your participation in this service.

Accurate Information

You agree to provide true and accurate information as requested in our account setup forms. You also agree not to misrepresent your identity.


When registering, you will be asked to select a password. Because you are responsible for all activities that occur using your SmartHub account and password, you are responsible for keeping your password confidential. Please notify DEC if any unauthorized use of your SmartHub account occurs. DEC is not liable for any loss you may incur as a result of someone else using your SmartHub account, either with or without your knowledge.

Account Access

You agree that DEC employees may have access to your account information as required to investigate technical issues or billing problems.

Disclaimer of Warranties

DEC makes no warranty that SmartHub will be uninterrupted, timely, secure, or error-free, or that the information obtained from use of the service will be accurate. Furthermore, DEC does not warranty that errors in the technology will be corrected.

Limitation of Liability

You agree that DEC will not be liable for any harm, even if DEC has been advised of the possibility of such damages, resulting from:

  • The use of SmartHub
  • The inability to use SmartHub
  • The cost of using substitute payment services if SmartHub is unavailable
  • Unauthorized access to or alteration of your data or data transfers
  • Statements, conduct, or any other matter relating to the service