DEC’s mission to provide our member owners exceptional service and dependable electric power at competitive rates. No utility or electric power provider is able to guarantee 100 percent continuity of electric service. However, it is DEC policy to investigate claims to determine if the damage was as a result of negligent actions of our staff or caused by an error or omission. DEC does not pay damage claims due to acts of nature, equipment failures, for loss of power, loss of revenue or acts of other parties. In most cases your homeowner’s insurance may cover losses for these types of items. DEC shall not be liable in any event for any special, incidental, or consequential damages, including but not limited to loss of profits or loss of income, whether or not DEC had knowledge that such damages might be incurred.
