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Update Your Contact Information

Do You Need To Update Your Contact Information?

In the event of a power outage, it’s important that Douglas Electric has your correct account information. Up-to-date contact information can potentially speed up the power restoration process during an outage. If you have changed or added phone numbers or your status has changed in any way, please let us know.

Four easy ways to update account information

Douglas Electric Cooperative makes every effort to serve you in the most efficient way possible. One of the ways we do this is with our ongoing improvements in technology. Having correct account information is a vital component that ensures these improvements are effective. We offer four convenient ways for you to update your account information:

Online (Recommended)

Members can easily update account information on DEC’s website. Simply go to the website and click the SmartHub link(s), log in to SmartHub, and select Settings and then Contact Information from the dropdown menu to enter and update your current contact information. If you have not setup SmartHUB yet, now is the time!

By Email

Send us your updated information using the Contact Us page and we’ll make the changes and call you back to verify.

Phone Call

Change your account information over the phone by calling our member service department at 541-673-6616 7 a.m. to 5:30 p.m., Monday – Thursday, and a friendly Member Services Representative will gladly assist you.

In-person

Changes to your account can be made at the same time you pay your bill. Just let the Member Services Representative know that you need to update your account information. Please take a few moments to verify that the information we have on file is up-to-date, even if you think your account information is correct. Thank you for helping Douglas Electric Cooperative serve you better.